ntroduction

This Cancellation Policy (“Policy”) describes the terms under which customers (“you” or “Customer”) may cancel subscriptions or service engagements with sftwtrs.ai (“we,” “us,” or “Our”) and any applicable refund rights.

2. Scope

This Policy applies to:

  • Subscription Services: recurring access to software, platforms, or data offered on a subscription basis.

  • Professional Services: one-time or ongoing consultancy, development, training, or support engagements.

3. Definitions

  • Billing Cycle: the recurring period (e.g., monthly, annual) for which a subscription fee is charged.

  • Notice Period: the minimum advance notice you must give to cancel before the next Billing Cycle.

4. Customer Cancellation

  1. How to Cancel:

    • Submit your cancellation request in writing via email to support@sftwtrs.ai or through your account dashboard.

  2. Notice Period:

    • Subscriptions: Provide at least 7 days’ notice before the next Billing Cycle to avoid being charged for the upcoming period.

    • Professional Services: Provide at least 14 days’ notice before the start of the next scheduled engagement or milestone.

  3. Effective Date:

    • Cancellations become effective at the end of the then-current Billing Cycle or service milestone.

5. Refunds & Proration

  • Subscriptions: No refunds or credits for partial use within a paid Billing Cycle. Unused time does not roll over.

  • Annual Prepayments: If you cancel mid-term, we will prorate and refund the remaining full months, less any unpaid fees or discounts already applied.

  • Professional Services:

    • Prepaid hours not yet delivered will be refunded in full.

    • Work completed up to the cancellation date remains billable at standard hourly or project rates.

6. Company-Initiated Termination

We reserve the right to suspend or terminate Services immediately if you:

  • Violate the Terms of Service or applicable laws.

  • Fail to pay invoices within 14 days of due date.
    In such cases, no refund will be issued for the current Billing Cycle or services rendered to date.

7. Effect of Cancellation

Upon cancellation:

  • Your access to paid features or platforms will cease at the end of the current period.

  • Data retention and export rules in our Data Retention Policy will apply.

8. Changes to This Policy

We may update this Policy from time to time. We will post the revised version with a new “Effective Date” on our website. Continued use after changes constitutes acceptance.

9. Contact Us

For questions or to initiate cancellation, contact us at:
Email: support@sftwtrs.ai

// Function to get the referral name from the URL function getReferralFromURL() { const urlParams = new URLSearchParams(window.location.search); return urlParams.get('ref'); // Extracts "ref" parameter } // Auto-fill the hidden referral field if ref exists in URL window.onload = function() { const referralField = document.querySelector('input[name="ref"]'); if (referralField) { const refValue = getReferralFromURL(); if (refValue) { referralField.value = refValue; } } };