Shipping & Delivery Policy
Effective Date: August 4, 2025

1. Introduction

Welcome to sftwtrs.ai’s Shipping & Delivery page. This policy outlines our procedures, timelines, and responsibilities for shipping physical products, digital deliverables, and related materials to our customers.

2. Scope

This policy applies to:

  • Physical Deliverables: any hardware kits, branded merchandise, printed materials, or promotional items purchased through our site.

  • Digital Deliverables: software downloads, reports, training materials, and other digital assets provided via email or customer portal.

3. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays in India).

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email with a summary of your purchase and an estimated delivery window.

4. Shipping Methods & Rates

Shipping OptionDelivery AreaEstimated CostCarrier ExamplesStandard (3–7 business days)Domestic (India)₹150 flat rateIndia Post, DelhiveryExpedited (1–3 business days)Domestic (India)₹300 flat rateBlue Dart, FedExEconomy (7–14 business days)InternationalCalculated at checkoutDHL, UPS, FedEx InternationalPriority (3–7 business days)InternationalCalculated at checkoutDHL Express, UPS Express

  • Free Shipping Threshold: Domestic orders over ₹5,000 qualify for free Standard shipping.

  • Bulk / Corporate Orders: Contact sales@sftwtrs.ai for custom shipping quotes and arrangements.

5. Delivery Time Estimates

  • Physical Products: Delivery times begin from the date of dispatch, not from order placement. Transit times are estimates and may vary due to carrier delays, customs clearance, or local disruptions.

  • Digital Products: Digital deliverables are delivered via email or made available in your account portal immediately after order confirmation or within the stated processing window.

6. International Shipping & Customs

  • Customs Duties & Taxes: Customers are responsible for any import duties, taxes, or customs fees imposed by their country.

  • Restricted Items: Certain countries restrict or prohibit import of electronic devices or promotional materials. We will notify you if an order cannot be shipped to your location.

7. Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number and carrier link.

  • You may also track orders at any time by logging into your sftwtrs.ai account and visiting Order History.

8. Risk of Loss & Title

  • Risk Transfer: For physical products, risk of loss or damage passes to you upon delivery to the carrier.

  • Title Transfer: Ownership transfers to you once full payment is received and the order is dispatched.

9. Damages, Lost or Missing Items

  • Inspection: Please inspect all deliveries upon receipt.

  • Reporting Issues:

    • Damaged or defective items must be reported to support@sftwtrs.ai within 3 business days of delivery, including photos of damage.

    • Missing items should also be reported within 3 business days.

  • Resolution: We will arrange repair, replacement, or refund at our discretion once we verify the issue.

10. Returns & Exchanges

  • For physical goods, please refer to our Returns & Exchanges Policy [link].

  • Digital products are non-returnable and non-refundable once delivered, except where required by local consumer protection laws.

11. Delays Beyond Our Control

We are not responsible for delays caused by events outside our control, including but not limited to carrier strikes, natural disasters, customs holdups, or government actions.

12. Contact Us

For shipping inquiries, questions, or special requests:
Email: support@sftwtrs.ai

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